Right of withdrawal
At EvoNAD+ Your satisfaction is our top priority. All our products undergo quality control before shipping. If you have any problems with your order, please note the following information.
Please read our return and refund policy carefully:
Return:
We have a 14 day return policy, which means you have 14 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@evonad.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
If you have any questions about returns, you can contact us at any time info@evonad.com contact.
Under what circumstances do we offer returns and refunds?
Wrong product:
If you find that your order is incorrect, please contact us by email at info@evonad.com with photos of the incorrect product, and we will provide you with a return label. As soon as the shipment can be tracked, we will immediately send you a replacement product.
Exchange:
We only exchange products if they are defective or damaged. If you would like to exchange your product for the same product, please contact us by email at info@evonad.com. We process the free exchange.
Change of mind:
A change of mind will not be accepted. No returns or refunds will be processed.
Non-returnable items:
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Gift cards
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Custom/Personalized Orders
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Opened or used products
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Change of mind
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Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or rejected.
Once your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a few days.
Late or missing refunds (if applicable)
- If you haven't received a refund yet, first check your bank account again.
- Then contact your credit card company. It may take some time for your refund to be officially posted.
- Then contact your bank. It often takes some time for a refund to be posted.
- If you have done all of this and still have not received your refund, please contact us.
Special offers (if applicable)
Only regular-priced items may be refunded; Unfortunately, reduced items cannot be refunded.
Thank you for your trustful purchase!
For further questions:
If you have any questions about our returns policy, please contact us:
Email: info@evonad.com
